Peter Vogel of Interior Yacht Services addresses the very fundamentals of great service in his workshop for interior crew. Organisational tools will be shared that manage every detail of an exceptional service and he will also explain the concept of ‘The Spirit of Service’ through theoretical and practical elements of the workshop.
Think of the times when you have had outstanding service; service so good that you were truly able to appreciate the skill and craft of the person serving you. Peter guarantees that your appreciation is not based on someone being particularly gifted at carrying plates, serving drinks or assembling cutlery. It is rather based on someone who is calm, confident and happy, who displays a genuine pleasure in attending to your needs.
The Spirit of Service workshop provides a complete model of exceptional service. It covers theoretical elements of Peter’s philosophy using the ‘Service Plan’, a seven-step organisational tool that manages every aspect of your service. Step one of the plan is…The Spirit of Service.
In this dynamic session, Peter will break down the concept of ‘service’ to its bare bone, presenting his vision of how a crew member must be, in order to thrive while performing at the level that the superyacht industry demands.
“You can judge a person or a team on these fundamental concepts and quickly see where the strengths and weaknesses lie,” he says. “When you see a team performing at their very best, seamlessly and harmoniously implementing a plan with precision and fluidity, you really see every element of ‘The Spirit of Service’ at its finest. Professionally for me, this is as good as it gets!”
Sign up now at ACREW.com to register for Peter Vogel’s workshop ‘The Spirit of Service’ on Friday 15th January 2015.
Facilitators
Peter Vogel
Managing Director[email protected]
Registration for this workshop has now closed.
