Terms & Conditions B2B



These are the standard terms of Client Business of ACREW Events (SYCE BV) in all invoicing. All work undertaken by ACREW shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the event. Please ensure that you read and understand these Terms and Conditions because you will be bound by them. 

1. Booking and Agreement to Terms

1.1 ACREW considers any verbal or written agreement to book an event or otherwise engage our event marketing services as legally binding.  As such, if you decide that after giving such an acknowledgement that you wish to modify or cancel an agreement then please refer to section 3. Cancellation and Modification.

1.2 ACREW Business Membership Activation Period
Business Membership of ACREW is active for 12 months and commences on the invoice payment due date. Late payment of the invoice will result in a reduced membership period as activation is initiated once payment is received. Late payment will not affect the end date of the membership period.

2. Price & Payment

2.1 All prices quoted by ACREW may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in circumstances beyond the reasonable control of ACREW.

2.2 Any query or challenge arising from an invoice must be notified to ACREW in writing by the Client within 14 calendar days of the date of the invoice receipt including reason of protest. Failure to comply will be deemed as implicit client acceptance and as such will render the full invoice payable on the due date.

2.3 It is strictly the responsibility of the representative of the Client confirming the booking to inform all relevant parties of the payment terms, as set out by ACREW.

2.4 Payment Terms– Please refer to your invoice, which details the agreed payment schedule, amounts and applicable due dates.

2.5 Balance Due – Please refer to your invoice, which details the agreed balance due dates. Failure to pay before the stated balance due dates, unless agreed explicitly in writing with your event coordinator, may be subject to an additional 13% p.a. interest charge, as per standard EU regulation.

2.6 Non Payment – In the event of full or partial non payment after the event or activity date, the client accepts that ACREW may need to make formal arrangements for the collection of any unpaid amounts.  In the event that this process needs to be invoked, the client accepts that they will be liable for the additional administrative costs associated with this, as well as an additional 13% p.a. interest charge, as per standard EU regulation.

2.7 Additional Expenses – any additional expenses or fees resulting from any changes made by the Client, that have not been quoted in the agreed proposal but subsequently incurred by ACREW, will be invoiced separately after the event or activity.

Payment for additional expenses will be due within 5 working days of presentation, any queries thereon raised within 3 working days of presentation and payment shall be made in accordance with clause 2.9. ACREW will agree any additional expenses or fees with the client prior to these being incurred.

2.9 Methods of Payment

Bank transfer: Please refer to your invoice, however details are also available upon request to [email protected].

3. Cancellation and Modification 

3.1 This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial or full use of the facilities for the event or (c) requests to modify the duration, services required or previously agreed price of the original booking. 

3.2 Should an event, activity, membership or booking be cancelled or subsequently significantly modified, the following additional cancellation charges will apply and extend to the total charge which includes: any required accommodation, function room hire, equipment, pre-booked food and beverage charges. In addition, the client will settle any third party charges incurred by ACREW on behalf of the client.

3.3 ACREW operate a strict no refund or fees due waiver policy for cancellations or modifications of an event or activity that have not been agreed specifically in writing before the event or activity due date. 

3.4 All cancellations and modifications to event or activity bookings must be received in writing from the client and will be deemed to take effect from the date of receipt.

3.5 ACREW reserves the right to cancel the client’s booking if there has been a change of more than 40% of the client’s original contract and as such we can no longer fulfill the booking. Written notification will be sent to the client in such situations.

3.6 Any postponements of confirmed and contracted business will be considered as a cancellation in accordance with the above cancellation clause. However, provided the revised event or activity date is agreed and takes place within 130 working days of the original event date, payments received by ACREW from the client shall form a credit towards the future event.

The client shall, in that eventuality, be liable for any and all costs or expenses incurred by ACREW as a direct result of the postponement.

4. Liability

On some events the activities that the Clients will undertake may be inherently dangerous or could result in damage or loss to property. As such neither ACREW or its employees, partners or agents shall be liable for any death, injury, damage, loss, delay or expenses caused to the client, its employees, agents, licensees or invitees or any other persons attending the event or associated activities, except insofar as it results from the negligence of ACREW or breach of contract.

Please note that during particular events and on certain activities it may be necessary to request individuals to sign a liability waiver on the day of the event. 

5. Force Majeure

ACREW shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events, activities etc. or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery, and ACREW shall be entitled to a reasonable extension of its obligations.

6. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of The Netherlands and the parties hereby submit to the exclusive jurisdiction of The Netherlands courts.

8. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.