Creating first impressions and planning perfect guest experiences

It is thanks to our Guests, and the happiness of our Guests, that the superyacht industry thrives and the amazing lifestyle of crew is possible. In this masterclass trainers from The Crew Academy share a crash course on the importance of seeing things from the eyes of guests and how to capitalise on those incredibly important first impressions. Detailed planning tips will be shared, focusing on every aspect of the arrival to the yacht, introducing the crew, touring the yacht and secret, effective ways to win their hearts immediately, making an impact permanently. The workshop will then focus on two other key ways to make the guest experience unforgettable – trip planning and event planning. If you absolutely deliver on these magic three, then guests will always remember the trip very favourably.

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